Contrary to what you may have been previously taught, the current advice from veterinary dermatologists is that plucking ear hair can do more harm than good. Rather than prevent ear infections, this procedure can actually create a greater likelihood of infection by damag-ing the tender inner ear tissue and allowing a foothold for bacteria to thrive. By plucking hair it opens up the follicles, causing trauma to the ear canal. This allows bacteria & yeast to settle deep into the tissues, contributing to infections. YES, damp ears can breed infec-tion, but water is not the cause of the problem. Bathing with clean water will NOT cause ear infections. Bacteria and yeast are the cause. At Odyssey, we use cleaning solution to remove debris. Unless the hair in the ears is matted, we leave it alone. We will not pluck or deep clean infected or sore ears! That is vet territory. If you would like us to pluck your pet's ears anyway, please let us know at the time of drop off.